• Entrepreneurship - how we develop, grow and improve
– We think of ourselves, and behave, as owners by bringing the best of our abilities, engagement
and creativity to TORM.
– We take initiatives with commercial opportunities in mind.
– We value a culture that encourages an open and direct dialogue, delegation of authority and an
'open door' policy for staff members.
• Professionalism – how we create trust
– We stand by all our commitments and can be relied on to do so – ‘our word is our bond'.
– We preserve TORM’s industry reputation - being a first class company - by acting in a
professional manner in everything we undertake.
– We know our job and its related expectations; we know our market and keep up to date with the
latest trends in order to continue being 'the best in
the business'.
– We measure, improve and perform to obtain and preserve excellence in quality within the
shipping business.
• Respect – how we build relations
– We respect all – customers, business partners and colleagues – alike, and our aim is to
establish sustainable win-win relationships whenever possible.
– We always attempt to understand the other person's point of view and demonstrate willingness to
negotiate in good faith and in a respectful manner, being at the same time commercial in the
approach.
– We support and help our colleagues, always recognising that we are a member of a team which
forms the heart of the organisation.
